Payments & Invoices

This section outlines the terms and conditions relating to the payment of services and invoice management with InternetTY Limited.

1. Accepted Payment Methods

We accept the following methods of payment:

• Credit Card (Visa, Mastercard)

• Debit Card

• Direct Debit (UK-based customers only)

InternetTY may require customers to pay their first invoice online via Credit/Debit Card before provisioning services, especially when choosing to pay future bills by Direct Debit.

2. First Payment and Account Setup

• During checkout, you may choose to pay monthly by card.

• Once your first invoice is paid, you can set up a Direct Debit mandate via your My Account area.

• If you opt to pay by recurring card payment, your card details are securely stored by our Payment Gateway using industry-standard encryption.

3. Invoice Access and History

• All invoices are issued electronically and can be accessed via the "My Account" section of our website.

• You can view all invoices, payments, and related service details at any time.

4. Service Provisioning

• Our standard service delivery time is within 1 hour when orders are placed during business hours (Monday to Friday, 9am–5pm).

• Delays may occur outside these hours or during bank holidays, but we aim to fulfil orders promptly.

5. Price Increases

• We strive to maintain consistent pricing.

• Where price changes are necessary, we will provide at least 30 days’ notice.

• Any price increase will be capped at RPI + 1% and will occur no more than once in any 12-month period.

6. Payment Terms

• Invoices are due within 5 calendar days of the issue date.

• If an invoice remains unpaid after 5 days, a late payment fee of £5 will be added, and your service may be restricted or suspended.

• If an invoice remains unpaid after 14 days, the service and associated invoices may be cancelled without further notice.

7. Reinstatement of Service

• If your service is cancelled due to non-payment, you will be required to re-subscribe.

• Any applicable setup fees will apply again at the point of reinstatement.

8. Failed Payment Fees and Recovery

• Any fees incurred by InternetTY due to failed payments (e.g., failed Direct Debit or chargebacks) will be passed on to you.

• If payment remains overdue beyond 5 days, an additional late payment fee of 10% of the outstanding amount will apply.

• Services may be further restricted until the balance is cleared.

9. Billing Extensions and Adjustments

• We understand that circumstances vary. You may:

  • Request a billing extension (these are reviewed on a case-by-case basis).

  • Request a change to your billing date to better align with your financial schedule.

• Please contact us via the Support page to make a request.

10. Payment Data and Removal

• You can request the removal of any stored payment information at any time.

• To do so, please contact us via the methods listed on our Support Page.