This section outlines the terms and conditions relating to the payment of services and invoice management with InternetTY Limited.
1. Accepted Payment Methods
We accept the following methods of payment:
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Credit Card (Visa, Mastercard)
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Debit Card
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Direct Debit (UK-based customers only)
InternetTY may require customers to pay their first invoice online via Credit/Debit Card before provisioning services, especially when choosing to pay future bills by Direct Debit.
2. First Payment and Account Setup
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During checkout, you may choose to pay monthly by card.
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Once your first invoice is paid, you can set up a Direct Debit mandate via your My Account area.
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If you opt to pay by recurring card payment, your card details are securely stored by our Payment Gateway using industry-standard encryption.
3. Invoice Access and History
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All invoices are issued electronically and can be accessed via the "My Account" section of our website.
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You can view all invoices, payments, and related service details at any time.
4. Service Provisioning
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Our standard service delivery time is within 1 hour when orders are placed during business hours (Monday to Friday, 9am–5pm).
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Delays may occur outside these hours or during bank holidays, but we aim to fulfil orders promptly.
5. Price Increases
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We strive to maintain consistent pricing.
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Where price changes are necessary, we will provide at least 30 days’ notice.
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Any price increase will be capped at RPI + 1% and will occur no more than once in any 12-month period.
6. Payment Terms
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Invoices are due within 5 calendar days of the issue date.
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If an invoice remains unpaid after 5 days, a late payment fee of £5 will be added, and your service may be restricted or suspended.
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If an invoice remains unpaid after 14 days, the service and associated invoices may be cancelled without further notice.
7. Reinstatement of Service
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If your service is cancelled due to non-payment, you will be required to re-subscribe.
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Any applicable setup fees will apply again at the point of reinstatement.
8. Failed Payment Fees and Recovery
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Any fees incurred by InternetTY due to failed payments (e.g., failed Direct Debit or chargebacks) will be passed on to you.
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If payment remains overdue beyond 5 days, an additional late payment fee of 10% of the outstanding amount will apply.
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Services may be further restricted until the balance is cleared.
9. Billing Extensions and Adjustments
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We understand that circumstances vary. You may:
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Request a billing extension (these are reviewed on a case-by-case basis).
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Request a change to your billing date to better align with your financial schedule.
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Please contact us via the Support page to make a request.
10. Payment Data and Removal
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You can request the removal of any stored payment information at any time.
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To do so, please contact us via the methods listed on our Support Page.
