Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you, and how you can exercise your privacy rights. This policy applies (unless a different privacy policy is provided) to personal information we collect during the standard course of business.
This Privacy Policy is intended to help you understand:
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Our regulatory and compliance obligations
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Company ownership and data controller responsibilities
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What personal data we collect and why
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How you can exercise your rights
1. Scope of this Privacy Policy
This policy applies when you:
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Visit our website (internetty.uk) or our social media pages;
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Receive communications from us, register interest in our services, or engage with our digital platforms;
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Contact our sales, customer support, or technical teams via any method;
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Purchase our products and/or services via our website, over the phone, in person, or through a signed contract (including electronic signature).
These interactions are collectively referred to as the “Services” throughout this Privacy Policy.
2. Regulatory and Compliance Responsibilities
InternetTY is regulated under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We act as both a "Data Controller" and, where appropriate, a "Processor" of personal data.
As a data controller, we are required to:
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Identify a lawful basis for processing your data;
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Inform you of how your data is used;
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Ensure your data is handled securely and lawfully;
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Uphold your data rights.
3. Company Information
Where we refer to "InternetTY", "we", "us", or "our", this means InternetTY Limited, a company incorporated in England and Wales under company number 09157094.
Registered Office:
Unit 1E Humber Bridge Industrial Estate, Harrier Road, Barton Upon Humber, DN18 5RP
Contact number: 0333 102 0000
ICO Registration Number: ZB502869
You can verify our registration at ico.org.uk.
4. What Personal Data We Collect
We may collect personal data in the following categories:
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Identity and Contact Data: Name, address, email, telephone number, and any social media handles used to contact us.
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Customer Account Data: Login details, profile information, gender, accessibility requirements, service subscriptions, and discount eligibility.
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Transaction Data: Truncated card information, payment method, billing address, and transaction history. (We do not store full card details — payments are handled by third-party processors.)
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Communication Data: Your interactions with us (queries, complaints, reviews, competition entries), including call/chat/email records and any information submitted to customer service.
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Marketing and Advertising Data: Survey responses, subscription preferences, marketing opt-ins/outs, and interest profiles.
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Device Data: IP address, ISP, browser type, device ID, and other identifiers.
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Website Usage Data: Activity logs, page views, search data, login events, cookies, content access/download history, and session length.
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Location Data: Technical information about service usage volumes, e.g. signal strength or network demand.
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Vulnerability Data: Information related to disability, illness, physical or financial hardship, and personal circumstances (where relevant for service or support purposes).
5. Sources of Data Collection
Your personal data may be collected:
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Directly from you (via web forms, calls, emails, chats, etc.)
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Automatically (e.g., cookies, IP logging, traffic analytics)
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From third parties (e.g., payment processors, credit agencies, partner platforms)
6. How We Use Your Personal Data
We use your data based on one or more of the following lawful grounds:
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To fulfil a contract with you
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To comply with legal obligations
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With your explicit consent
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For our legitimate business interests (e.g., service improvement, fraud prevention)
Common Purposes for Processing:
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Service Provision: Registering your account, delivering products and services, scheduling installations, billing, and account management.
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Support & Communications: Responding to enquiries or complaints, sending confirmations, invoices, system alerts, and service updates.
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Marketing: Providing offers, newsletters, and service recommendations (subject to your preferences and consent where required).
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Account Management: Updating you about changes to terms, policies, or services, or inviting you to provide feedback or complete surveys.
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Security & Fraud Prevention: Using tools to detect unauthorised access or suspicious behaviour.
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Analytics: Improving our website and services through data analysis and usage trends.
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Legal Obligations: Responding to regulatory requests and ensuring legal compliance.
7. Examples of Purpose, Data Type, and Legal Basis
We summarise below how specific activities relate to types of data and their legal justification:
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Registering you as a new customer: Identity Data, Account Data. Legal basis: Contract performance.
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Delivering services, processing payments, arranging installation: Identity Data, Transaction Data. Legal basis: Contract performance and legitimate interest (debt recovery).
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Managing your account and communications: Account Data, Communication Data. Legal basis: Contract performance, legal obligation, and legitimate interest (customer engagement).
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Providing technical or accessibility support: Identity Data, Health Data (if shared). Legal basis: Consent and vital interest.
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Marketing communications: Marketing Data, Usage Data. Legal basis: Legitimate interest or consent (if required).
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Improving our website and services: Device Data, Website Usage Data. Legal basis: Legitimate interest.
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Compliance and internal reporting: Communication and Transaction Data. Legal basis: Legal obligation and legitimate interest.
8. Data Sharing
Your data may be shared with:
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Payment processors
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Technical and hosting providers
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Logistics and installation partners
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Marketing platforms (if applicable and consented)
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Legal or regulatory authorities (where legally required)
All third-party processors are subject to contractual obligations ensuring your data is protected.
9. International Data Transfers
We may transfer data outside the UK when necessary (e.g. for hosting or cloud services). When we do, we implement safeguards such as:
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UK-approved Standard Contractual Clauses
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Adequacy decisions or appropriate certifications
10. Data Retention
We retain your personal data only as long as necessary to:
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Fulfil the purposes outlined in this policy
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Meet legal or regulatory requirements
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Resolve disputes or enforce agreements
Once no longer needed, data is securely deleted or anonymised.
11. Your Rights Under Data Protection Law
You have the right to:
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Access your personal data
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Rectify inaccuracies
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Request erasure (“right to be forgotten”)
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Restrict processing
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Object to processing
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Data portability (structured, machine-readable transfer)
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Withdraw consent at any time (where applicable)
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Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the contact details at the end of this policy.
12. Special Considerations for Vulnerable Customers
Where you provide us with health or financial information to receive extra support, this data will be used solely for that purpose and in accordance with your consent or our regulatory obligations.
13. Cookies and Tracking
We use cookies and similar tracking technologies to:
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Operate our website
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Enable performance analytics
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Support targeted advertising (if consented)
You can manage cookie settings using the cookie preference tool on our website.
14. Privacy of End Users via Organisations
If you access our services via an organisation (e.g., employer, housing provider), they may act as the service administrator. In such cases:
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Your organisation may control your account access and service settings
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We are not responsible for their internal privacy practices
15. Legal Use and Enforcement
Your personal data may be used:
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To defend legal claims
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To respond to law enforcement or court orders
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In any necessary legal proceedings or regulatory investigations
16. System Logs and Maintenance
We may collect system logs, including IP addresses and technical diagnostics, for troubleshooting, support, and system integrity.
17. Policy Updates and Version Control
It is your responsibility to review this policy periodically and to remain informed of any changes. Continued use of our services constitutes acceptance of the most recent version.
This Privacy Policy is subject to regular review and may be amended at any time. The most recent version will always be available on our website.
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Last Reviewed: 6th September 2025
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Next scheduled review: March 2026 (or sooner if required by law or service changes).
We will notify you of significant changes where appropriate and obtain consent where required.
18. Contact Details
For privacy-related queries, rights requests, or feedback, please contact:
InternetTY Limited
Unit 1E Humber Bridge Industrial Estate
Harrier Road, Barton Upon Humber DN18 5RP
Phone: 0333 102 0000
ICO Registration Number: ZB502869
